1.- Return of the full ski pass free of charge for all customers who have not used it. Or full deposit for the 21-22 season. Deadline: 11/04/21
2.- Proportional return of the season pass for customers who have used it. Check the conditions below. Deadline: 11/04/21
3.- Users with a Ski & Bike ski pass, and who have not requested any type of total or partial return, may request a 10% discount on the 21/22 rate *
* Rate applicable at the time of purchase
A. FULL REFUND OF THE SKI & BIKE 20/21 SEASON SKI PASS IN THE EVENT OF NON-USE
All customers who have not made use of their seasonal ski pass may request a full refund of their seasonal ski pass. In order to process this process, you can contact shop.vallnordpalarinsal@vallnord.com if you have made the purchase online or clients@vallnord.com if you have made the purchase at the box office. Please see all conditions below.
All customers who have not used their season pass may request compensation with a deposit for next season. To perform this process, you must contact clients@vallnord.com.
DEADLINE TO APPLY: 11/04/21
B. PROPORTIONAL REIMBURSEMENT OF THE SKI & BIKE 20/21 SEASON SKI PASS IN CASE OF USE
All customers who have used their seasonal ski pass, can request compensation with a financial pass to be discounted with the days used:
4 days used x 20 € / price ff day = 80 € used
PVP FF Season residents € 180 – € 80 used = € 100 to be returned.
It is confirmed that the customer who requests the return, will not be able to enjoy any more benefits and advantages (winter and summer 20-21) at the station or any discount for next season. They can request a full refund of their season pass. In order to process this process, you can contact shop.vallnordpalarinsal@vallnord.com if you have made the purchase online or clients@vallnord.com if you have made the purchase at the box office. Please see all conditions below. January 2 and 3, 2021 do not count in the use of the FF (free days).
All customers who have used their seasonal ski pass can request compensation with a deposit for next season. To perform this process, you must contact clients@vallnord.com.
DEADLINE TO APPLY: 11/04/21
C. COMPENSATION OF A 10% DISCOUNT FOR ALL CUSTOMERS WHO KEEP THEIR SEASON SKI PASS.
All customers keep their Ski & Bike season pass for the 20/21 season, they can request a 10% discount for the 21/22 season pass.
Cas 1: If you have made your purchase through our website, send the locator number or service voucher file to shop.palarinsal@vallnord.com
Cas 2: If you have made the purchase directly at any point of sale of our ticket offices, send proof of the purchase receipt and / or the scanned passes to clients@vallnord.com
Refunds will be made through the bank according to the payment method, and never in person.
(Until the day before the slopes open) you can request a refund of the amount of the contracted services from Snowplus at snowplus@vallnord.com or by contacting the telephone number + 376 331 967.